Updated May 25, 2018
How Advanced Tech Support Collects Information:
We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a user’s computer with their permission. We require certain information and permissions from you to provide the Services.
Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services.
TYPES OF INFORMATION ADVANCED TECH SUPPORT COLLECTS
Information You Provide
We will ask you when we need information that personally identifies you (“personal information”) or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, etc.). Advanced Tech Support uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
If you register for the Services, Advanced Tech Support may collect credit card information, and other payment information offline. Like many companies, Advanced Tech Support may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. Advanced Tech Support uses payment information to complete your transactions.
Computer and System Information
Subscriber (User) Computer Information:
we may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:
- type of computer
- information about the date of purchase of your computer
- identification number of your computer
- make and model of your computer and/or any computer hardware
- software installed or peripherals attached to it
- condition of the computer
- system and registry data about software installations and hardware configurations
- error tracking files
Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.
While requesting support you may request for the problem to be resolved by enabling Advanced Tech Support technicians to have access to and take control of your computer. Advanced Tech Support uses software tools, which enable you to grant control of your computer to a Advanced Tech Support technician remotely over the Internet. This allows the Advanced Tech Support technician to diagnose or correct problems without ever coming to the location of your computer.
Advanced Tech Support does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so.
Advanced Tech Support technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. Advanced Tech Support maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
Advanced Tech Support reserves the right to monitor and record on-line and off-line sessions between users and Advanced Tech Support technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.
a. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
b. Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
d. Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
We use IP addresses to analyze trends, administer the website, track user movement, and gather broad demographic information for aggregate use.
3rd Party Tracking Technologies:
Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers’ or Users’ personal information.
SUPPLEMENTATION OF INFORMATION
In order to protect Advanced Tech Support from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law.
SHARING AND INFORMATION DISCLOSURE
We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the Services.
We may also share, disclose, or transfer your personal information as follows:
- To Advanced Tech Support affiliates and subsidiaries to support business operations and sales, marketing, and customer support processes
- To third party service providers and suppliers acting on our behalf to provide products or services to you such as to process payments and offer customer service; These companies are authorized to use your personal information only as necessary to provide these services to us
- To other third parties for purposes you have allowed
Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of Advanced Tech Support or others.
We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time.
If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk. If you have any questions about security of our Website, you can contact us at firstname.lastname@example.org.
From time-to-time we may request information from users via surveys. Participation in these surveys is completely voluntary and users have a choice whether or not to participate. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Services.
Advanced Tech Support may offer contests, sweepstakes or other promotions. These promotions will be governed by applicable rules. Personal information collected through such promotions will be used as described at the time of collection.
Our Services are not intended for use by anyone under the age of 16. We do not collect or maintain information at our website from or sell products to those we actually know are under the age of 16. If you are under 16, please do not attempt to register for the Services or send any Personal Data about yourself to us. If we learn that we have collected Personal Data from a child under age 16, we will delete that information as quickly as possible. If you believe that a child under 16 may have provided us Personal Data, please contact us at email@example.com.
Rights Regarding Your Personal Data:
By law, users in the EU, United Kingdom, Iceland, Norway, or Lichtenstein, have specific rights with respect to their Personal Data, including those set forth below. For more information about these rights, or to submit a request, please send your request to firstname.lastname@example.org. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need to you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.
Access: A request can be made for more information about the Personal Data we hold about you and request a copy of such Personal Data. You can also access certain of your Personal Data by emailing email@example.com.
Alteration: If you believe that any Personal Data we are holding about you is incorrect or incomplete, a request can be made by you that we correct or supplement such data by emailing firstname.lastname@example.org. You may also be able to correct some of this information directly by making updates to your account.
Removal: If we no longer need your data to perform our Services for you, a request that we erase some or all of your Personal Data from our systems can be made.
Withdrawal of Consent: When processing your Personal Data based on your consent (as indicated at the time of collection of such data), you do have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.
Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.
Restriction of Processing: You can ask us to restrict further processing of your Personal Data, keep in mind that Services may be affected.
Right to File Complaint: You have the right to lodge a complaint about Advanced Tech Support practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.
LINKS TO 3RD PARTY SITES
SOCIAL MEDIA WIDGETS
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
CORRECTION/UPDATING PERSONAL INFORMATION
If a user’s personal information changes (such as user zip code), or if a user no longer desires to use the Service. User may correct, update or remove user personal information provided to us through our website by contacting us at firstname.lastname@example.org.
We will retain your information for as long as your account is active and for such longer period as may be required by applicable law. We don’t cancel or deregister accounts for inactivity. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
NOTIFICATION OF CHANGES